Deliver & Returns Policy

DELIVERIES

We aim to dispatch orders withing 24 hours, Monday – Friday.

Orders place after 2pm Friday will be dispatched on the Monday (Excluding bank holidays).

During peak times such as Christmas our dispatch time maybe two to three days. Any delays will be announced on the website prior to ordering.

Please allow seven days for delivery. If your item has not been delivered within this time please contact us.

RETURNS Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. You have fourteen (14) days to notify us of a return. Once we have this notice you have another fourteen (14) days from the day you contacted us to return the item back to us. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

 

To return an item, please email customer service at returns@caitlinlouisecandles.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: Caitlin Louise Candles2 King StreetFarnworth  Bolton,  BL4 7AZ  United Kingdom   Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.  

EXCEPTIONS     The following items cannot be returned or exchanged:       ●     Personalised      For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note     ●     Item must be returned as received.    

QUESTIONS If you have any questions concerning our return policy, please contact us at: