At Caitlin Louise Candles, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR)

Caitlin Louise Candles’s Privacy Promise

Caitlin Louise Candles are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3 rd parties unless required by law and your data is always protected. You may contact Caitlin Louise Candles at any time with any privacy queries or concerns and to see the personal data you have given us and request modification. Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.

Your information

When you register on our website to purchase products, we ask for data such as
your name, e-mail address, billing address, and contact details. Caitlin Louise Candles keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.

The only personal information we hold is what customers provide to us when they place an order on our website. We share it with nobody, however it is stored on relevant systems such as cloud systems, social media, PayPal, our website, and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit. We store sensitive data for as long as projects are in progress and customers remain active clients. Information required for tax and legal requirements are held for 7 years as a requirement by law.

We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.

We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.
Caitlin Louise Candles kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.

How we use your personal data

All the data we gather via our website or through communication with you is used to
operate and expand the service we offer you and to personalise our service. How we
use your personal data is dependent on the legal basis for processing your data. We
are dedicated to using your personal data only for:
1. Processing your orders correctly.
2. Development and expansion of the business, including examination of
customers’ shopping behaviours, measurement of advertisements and
product style preferences of our customers.
3. Technical management of our website.
4. Reviewing our systems
5. Providing you with information about the services we offer.

Legal Basis for Processing Data

Caitlin Louise Candles’ lawful basis for processing data are:
Legal Obligation – tax purposes.
Contract – customers that place an order with Caitlin Louise Candles.

Requesting Your Information

If you would like to review the data you have provided to us because you feel that
what we presently have on record is incorrect, and/or you would like your data
erased from our records, you can so do by contacting us using the contact details
Under GDPR you have a right to be forgotten, to withdraw your consent, to change
information we hold about you, and to restrict processing.
Caitlin Louise Candles are more than happy to comply with this in accordance with
the law.

How we protect data

You recognise that the Internet is not a 100% secure platform for communication
and, accordingly, we cannot guarantee the security of any data you send to us (or
we send to you) via the Internet. We are not responsible for any damages which you,
or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. All personal data stored by
us is kept on a server in a secure environment. The devices on which work is
accessed on is password protected, data held in the cloud is password protected
and held on encrypted systems and third-party software have their own security
The risks of a breach are minimal due to the precautions mentioned above being
taken, and close monitoring is undertaken to ensure security systems are always up
to date. Breaches will be identified, reported, managed, and resolved according to
the ICO guidelines.

How you can help us protect your data

Please bear in mind that whenever you willingly divulge personal data online in
non-protected situations – for example on message forums, through email, or in chat
spaces – that data can be collected and used by others. In short, if you post personal
data online that is accessible to the public, you may receive unsolicited
communications from other parties in return. Also remember to close your browser
window when you have finished using the computer. This is to ensure that others
cannot access your personal data and communications. If you share a computer with
someone else or are using a computer in a public place like a library or Internet café.
We cannot confirm or warrant the security of any data you communicate to us, and
you do so at your own risk. Once we receive your communication, we make our best
effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact
us. To see all the information we have about you, and to correct any inaccuracies,
please write to us.

Changes to privacy policy

We reserve the right to amend our privacy policy, whilst keeping it within all
appropriate legislation and guidelines. We will do all we can to ensure that these
pages show the most up to date information always and may notify you of such
changes by uploading the revised privacy policy on the Caitlin Louise Candles

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are
consenting to Caitlin Louise Candles using cookies for the purposes described below
to provide you with a fully efficient shopping experience.

Our cookie policy:

Please note: to make full use of the Caitlin Louise Candles website and to benefit
from a selection of personalised features, your computer, tablet or mobile phone will
need to be set up to accept cookies.
● Caitlin Louise Candles uses cookies to deliver the best user experience
possible, without them we wouldn’t be able to do things such as remember
your preferences or enable you to store products in your basket. The cookies
we use don’t store sensitive data such as your name, address or payment
details and they can’t harm your computer.
● The data we collect through these cookies is solely to improving our website
and your browsing experience – it is never used to identify you and we would
never share or sell on this data.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or
mobile device by websites that you visit.
Your browser accesses the cookie file only when you visit the website that produced
it. This helps to ease your navigation by automatically logging you in and
remembering things like your preferences and what’s in your shopping basket.
The information stored within any given cookie can only be accessed by the website
that created it and cookies are limited to communicating only the information that you
have disclosed to the site.

Types of cookie:

Session (or Transient) Cookies
Session cookies are stored in your computer’s memory for the length of your
browsing session. They become inaccessible after the session has been inactive for
a time and are automatically deleted from your computer when the browser is
closed. They allow you to move from page to page without having to log-in
repeatedly. Persistent (or Permanent) Cookies
Persistent Cookies
Persistent cookies are stored in your computer memory and are not deleted when
the browser is closed. They are used to keep your preferences for the website, so
they will be remembered for next time you visit the website. They are also used to
collect information about the numbers of visitors, the average time spent on a
particular page and analyse shopping behaviour on the website. This information is
used to find out how well the website works and where it can be improved.
Flash Cookies (or Locally Shared Objects)
You probably have Adobe Flash installed on your computer. Websites that contain
Flash can also store small files on your computer that are used in the same way as
Flash cookies can also back up the data that is stored in other cookies. When you
delete cookies, your Flash cookies are not affected. So a website may still recognise
you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the badges that allow you to share products and content with your friends
via social networks like Twitter and Facebook, these companies may set a cookie on
your computer memory. Find out more about these here:

Contact Information

Diane Davies
Farnworth Indoor market,
2 king street,
The information above can also be used to contact our registered Data Protection